If you need help setting up your GAC system, connecting sensors, or understanding alerts, this page provides the answers to the most common questions.

If you cannot find what you need, email us at:
support@goldenagecare.com

1. General Questions

Q: What is GAC (Golden Age Care)?

• GAC is a three-layer safety system designed for aging parents living in China, combining home sensors, AI behavior modeling, and a 30-minute human response network.

Q: Do parents need a smartphone or app?

• No. Parents do not need to download or use any app. Everything runs automatically.

Q: Can my parent turn off the system?

• No actions are required from parents, but the system can be paused or adjusted from the child’s dashboard.

2. Installation & Setup

Q: Do I need to be in China to install the devices?

• No. Anyone in the home (relative, neighbor, caregiver) can follow the simple installation guide.

Q: How long does installation take?

• Most families complete setup in 10–15 minutes.

Q: Can I add more sensors later?

• Yes. The system is expandable and supports additional sensors at any time.

Q: Does the system need Wi-Fi?

• The Home Hub requires Wi-Fi or LTE backup. Sensors themselves do not connect to Wi-Fi.

Q: What if a sensor battery runs low?

• You will receive a notification in your dashboard ahead of time.

3. Safety Pendant Questions

Q: What happens when the SOS button is pressed?

• A signal is sent to the GAC system, AI verifies the context, and the 30-minute response workflow begins if the risk is confirmed.

Q: Does it include fall detection?

• Yes, depending on the model selected.

Q: Is the pendant waterproof?

• It is splash-proof and suitable for everyday use.

4. Alerts & Notifications

Q: How accurate are the alerts?

• Alerts are based on AI behavior modeling and cross-verification to reduce false alarms.

Q: Who receives notifications?

• The child (or family member) registered in the dashboard.

Q: Are there nighttime alerts?

• Yes. The system detects abnormal nighttime behavior, including unusual bathroom trips or inactivity.

5. Response Network (SLA)

Q: What does “30-minute SLA response” mean?

• A human responder will follow up within 30 minutes of a confirmed emergency event.

Q: What cities currently support the response network?

• GAC currently supports 20+ major cities in China, expanding continuously.

Q: Does the responder enter the home?

• Only if authorized and appropriate. Otherwise, they will assist with phone calls or emergency coordination.

6. Privacy & Data

Q: Does GAC use cameras?

• No. The system is 100% camera-free and audio-free.

Q: What data is collected?

• Only behavioral and environmental signals (movement, door activity, etc.).

Q: Is data shared with third parties?

• No. Data is encrypted and never sold or shared.

7. Contact Support

If you need further assistance:

Email: support@goldenagecare.com
(You may later add: WeChat / Phone support for China / Ticket system)